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Difficult Conversations: How to Discuss What Matters Most

ISBN-10: 9780143118442
ISBN-13 : 978-0143118442
Publisher : Penguin Books; Anniversary,Updated edition (November 2, 2010)
Language : English
Paperback: 352 pages
Reading Age : None
Dimensions : 5.06 x 0.56 x 7.74 inches
Item Weight : 8.8 ounces

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The 10th-anniversary edition of the New York Times business bestseller-now updated with “Answers to Ten Questions People Ask” We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you’ll learn how to: · Decipher the underlying structure of every difficult conversation · Start a conversation without defensiveness · Listen for the meaning of what is not said · Stay balanced in the face of attacks and accusations · Move from emotion to productive problem solving

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